When you make your first purchase on our site, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure.
Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link.
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.
You can choose to cancel all Non-Ready to Ship products, only if done within 12 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail. Orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
Orders “Post Shipment” can be cancelled under circumstances below:
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
We do not accept any returns if the product is dispatched to us after 72 hours of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests. Refunds will be made in the same form that the payment is received within 10 workings days from the date of Return Accepted Confirmation email.
For a Refund or a Replacement, products must be in the condition you received them and in the original box and/or packaging.
Please send an email to help@arVasaa.com before returning or exchanging anything.